There’s a certain stereotype held by customers in all establishments, for the service they get to be perfect. The person serving/assisting/giving them a blowjob has to perform with absolutely no mistakes otherwise how dare you slip up hare you new do you even know how to do your job YOUR MANAGER IS GOING TO HEAR OF YOUR IGNORANCE.
This shits me off in so many ways.
The idea that a person just like them has to be able to flawlessly do a task everytime is beyond me. Yes as an employee there is an expectation to do the job assigned to you, and to do it well, but it’s understandable that the person working may make a mistake, the same way the customer is just as likely to make some sort of error. It’s human. The person behind the counter/in the uniform/swallowing isn’t a robot, and is going to make mistakes. Live with it.
Blah. How do you feel about this sort of thing?
{ 6 comments… read them below or add one }
Customers are never happy.
I can understand both sides of the argument, If the person making the mistake can fix it up painlessly then in my opinion there is no problem, but when its working with peoples money i can understand people getting peeved off.
For me it would depend on how much I was paying for the service. If I’m buying a couple of groceries and someone points me to the wrong isle, I’ll be pissed off at them, but I’ll go home and bitch to my wife and then forget about it. If I’m paying someone hundreds of dollars for equipment or “services”, I expect no mistakes, or at the very least no *permanent* mistakes – they should apologise and fix it. But I’d never go off at someone without first explaining why I wasn’t unhappy and giving them ample time to rectify it. No one has the right to yell or go off at someone for making mistakes.
Unless we’re talking about pilots. Or dick doctors.
PS. I’m alive.
That’s a good point Josh. This issues that turned into this post were temporary mistakes that took all of 30 seconds to fix. The customers started going on about how I should be 101% in all areas and not make a single error ever. I apologized for the time it took and thanked them for waiting, and they go by saying I must be new/incompetant.
Thanks for the comments guys.
In my experience, most people who get angry about “bad customer service” are idiots who realise how stupid they are and use anger to cover their embarassment. Just yesterday I had somebody ask a question from outside the store and get angry that I “refused to answer a simple question”. Her anger was to cover up that (1) she’s too stupid to realise that you can’t hear what people are saying if they’re not in the same building (telephones notwithstanding) and (2) the question could be easily answered by anybody with a kindergarten literacy level.
I leave you with another example:
“Where’s the ATM?”
“Near the yellow wall.”
“What do you mean by yellow wall?”
“Um…. the wall that’s been painted yellow?”
“Smartarse!”
(Seriously… how can you answer that without being a smartarse?)
Dave: I think they may have wanted you to point out the yellow wall. But yes, I know what you mean, I’ve had similar kinds of “smart arse” responses to give, like pointing out that the right mouse button is the one on the right side of the mouse… and that the “start menu” is the button at the bottom of the screen… that says “start”.
As far as complaints and errors go, there is attitude on both sides.
As a customer, I’m fine with most errors as long as they are acknowledged and corrected politely and reasonably quickly. Sometimes I get a bit of attitude in return. I’m not being deliberately difficult: I just asked for it without tomato, so I’d like it without tomato… please?
As a customer support analyst (or other customer-centered role), when I realise I’ve made an error, I do my best to try to correct it quickly and politely. But I’ve certainly had customers suggest that I did it on purpose or that I’m an idiot. :( I am not sure what else I can do besides correct the problem to the best of my ability and apologise for the inconvenience?